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Q: I stay with friends in town on the rare occasion that the power is out. What is the best way to get notified that an outage is over so I can go back home? (November, 2014)

A: If you are in an area with an internet connection via cell service or wifi, you can use the SmartHub app on your smartphone or tablet. Any updates or power restoration alerts regarding your particular account will appear as notifications on your phone after the first time you log into the app. The app also allows you to report an outage. With the push of button, the app instantly reports all the information we need to know where the power is out. This works 24 hours a day, seven days a week.

If we already know about the outage, the app will tell you that your power is out. If you are not at home at the time, this can be very useful information.  The app even tells you if an outage is scheduled in the near future (such as a scheduled maintenance outage).

If it is a widespread outage, then we also try to post details and updates on our Facebook, Twitter and web site. These sites are not monitored 24 hours a day, so they are not a good place to report outages that we may not know about yet.

And of course you can always call us. During business hours we would be happy to answer your call and give you all the information we have about the outage. After hours, a live operator at our answering service will take your information and verify whether crews have already been dispatched to repair the outage affecting your account. Your outage will be entered into our Outage Management System to help us identify and isolate affected areas.

 

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